Board of Directors
Nyisha Bostic
Board Director
Senior Director of Customer Experience, Comcast
Nyisha Bostic is the Sr. Director of Customer Experience at Comcast which serves more than 2 Million customers and employs over 2500 in Houston and surrounding areas. She is responsible for leading the customer experience strategy and execution of Net Promoter System (NPS) work Practices in the region.
Nyisha has dedicated over 17 years of her career to improving customer experiences in a wide array of fields, including Call Center Operations, Learning and Development, Business Process Effectiveness, and Executive Customer Relations. Nyisha has a proven track record for developing comprehensive customer experience roadmaps, leading cross-functional teams to achieve business goals, and developing strategies to enhance the customer experience. She believes the key elements towards a company’s success include understanding your customer, integrity, effective collaboration, employee development, and culture.
Nyisha is certified in Design Thinking, Change Management, Learning and Development, Virtual Facilitation, and Coaching. She is a member of WICT and currently serves as the Executive Sponsor of the Comcast Texas Region, Young Professionals Network.